To follow-up and measure our performance, CPS has developed and implemented a performance review program measuring every aspect of our operations, from the Officer on the post to back office support and other services. These results are reviewed by the team assigned to the site to determine if any corrective action or additional training is necessary. CPS has a corporate goal of 100% customer satisfaction that is reviewed with each of our clients.
Cypress Security’s philosophy of perpetual improvement is based upon Total Quality Management. Our TQM philosophy puts Cypress in a proactive, rather than reactive, mode concerning quality. Cypress’s quality assurance is based on the following activities:
- Meeting Customer Requirements
- Utilizing Improvement Teams
- Reducing Service Costs
- Improving Administrative Systems
- Promoting Process Improvement